Safety & trust
Reflective Care helps you prepare questions for a medical appointment. That is the entire product. Everything below explains where the edges are and why they are drawn there.
It does not tell you what is wrong. It does not tell you what to do. It does not suggest a diagnosis, name a medicine or a procedure, say how likely or how serious something is, or list symptoms for you to watch for.
It helps you ask better questions of the person who is actually qualified to answer them. If you want to know what is happening in your body, that conversation belongs with your clinician — our job is to help you have it well.
The rules
Questions are checked twice — once in English, and again in the language you will actually read. Anything that trips one of these is removed, and we do not show you what was removed.
No question may mention a medicine, condition, test, or symptom that you did not write yourself.
No drug, brand, dose, device, procedure, or trial appears anywhere in what you get.
“What changes should make me call you?” is allowed. “Watch for swelling and redness” is not.
Nothing ranks, implies, or hints at severity, likelihood, or urgency.
Questions help you understand and follow through. Nothing is written to build a case or assign blame — that would not help you, and it would end the conversation you came for.
Sixth-grade reading level or below, and comfortable to say to a doctor you do not know well. If it reads like a legal document, it is rejected.
The test we apply to everything: take away the question mark. If a claim is left standing, it was advice wearing punctuation, and it does not ship.
Emergencies
Everything you write is screened before anything else happens — in your own language, before any questions are prepared. If it reads as something needing care now, you get a phone number instead of a question list, and we delete what you wrote immediately rather than keeping it.
That screen deliberately errs toward stopping. If it stops you unnecessarily, the cost is one phone call you did not need to make. We would rather pay that cost than the other one.
Your information
Your description is purged within six hours, and immediately if we stop you. What remains afterwards is the questions, not the story you told.
Nothing you write appears in a web address, a server log, or an analytics event. Not truncated, not hashed — absent.
No automatic transmission to any clinic, ever. You carry your questions in, or you share them yourself. That is a design decision, not a missing feature.
If you share a link, it carries the type of visit and a broad group marker. Not your description, not your questions, nothing identifying.
No hospital or insurer sends us your records, and we write to none. You enrol yourself and you own what comes out.
Understanding text written in Indian languages uses a service that runs in India. We would rather say so plainly than bury it.
Languages
You can write in English, Gujarati, or Hindi — in your own script or in English letters, mixing languages the way people actually do. Your questions come back the same way.
No language is offered to people until a clinician who speaks it has reviewed the wording. Translation that is merely accurate is not enough; it has to be something a real person would comfortably say to a doctor.
Honest limits
The urgency screen can stop you when it did not need to. A question may not fit your situation. Translation can be stiff. If any of that happens the answer is the same as it has always been: your clinician is the one to ask, and these questions exist to make that easier.
Reflective Care is in limited testing. If something reads wrong to you, tell the person who invited you — that is how the rules above get better.